Terms & Conditions
Customers should note that while shopping online with Blenders Online they are subject to governing Terms & Conditions below, which should be reviewed before any orders are placed. These Terms & Conditions exist without exception, and customers should recognise them as part of their agreement to use the Blenders Online website. We reserve the right to make adjustments to the given Terms & Conditions without notice, and as such, ask that customers review them each time they use Blenders Online.
Product Images, Descriptions & Information
Blenders Online has done its best to ensure images of our product range are accurate depictions of the actual product, however we do not guarantee it. The descriptions and information supplied is true to the real product at time of website publication, and Blenders Online reserves the right to make corrections to errors and omissions. All prices are quoted in Australian Dollars, including relevant GST. Please note that prices and bonus offers are available only while stock lasts. Customers should assume accessories are not included unless otherwise stated.
When you place an order online with Blenders Online you will receive an immediate confirmation email with your order details. If, for any reason, Blenders Online doesn’t have the product you ordered in stock, we will contact you immediately to offer a refund or to let you know how long till stock arrives and create a back order. When you receive your order, if there are any problems/faults with a product/order (including missing items) the Customer Service Department must be notified within 24 hours of receiving the goods.
We accept payment by:
- Credit Card VISA, MasterCard, American Express (AMEX online orders only). Please note: for high priced credit card orders we may request proof of purchase or confirmation of identity prior to shipping. Please use PayPal or direct deposit to avoid this.
- Direct Deposit
If you are unhappy with any of your purchases we will gladly exchange or refund any new (unused & undamaged) products within 30 days of the purchase transaction. Please note an admin/restocking fee of 10% of the purchase price will be incurred for returns (no fee will be incurred if the return is for warranty or repair reasons).
Please note the product must be returned undamaged, in its original packaging (without writing on the box, must be packaged in a separate master box) and is submitted with proof of purchase. We will not reimburse shipping charges and customers returning products do so at their own cost and risk. If returning a product please include a note explaining the reason for the product return along with your contact details.
Any items that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. For items that arrive broken or damaged, please email us a photograph and your order details within 7 days at firstname.lastname@example.org and the item will be promptly replaced.
Please note we will not accept returns or offer refunds on any used products and will not be held responsible where a customer has made an incorrect choice regarding a product.
We ship to Australia only:
- For Australian customers there is a $12.50 flat rate per order (please note: some specific products offer FREE shipping or a FIXED shipping cost). Shipping insurance is included free of charge.
We ship with Fastway Couriers and eParcel (Australia Post):
- We utilise Fastway Couriers for delivery to home and workplace addresses (not PO Boxes). If you are not at the designated delivery location when the Fastway driver arrives, they will leave a card in your mailbox. You will need to call Fastway to arrange a re delivery time.
- We utilise eParcel for delivery to PO Boxes, rural areas and if requested in the order comments at order checkout.
- We offer Express Post services if required, please contact customer service for a quote.
All customers will receive a tracking number via email once your order has been shipped (which is usually late afternoon when our couriers arrive) so you can track your order.
Please note if you instruct authority to leave on your order we will not be held responsible for any lost or stolen goods.
When your order has been processed and payment received, your order will be dispatched as soon as we possibly can. This will normally be the same day or next business day (please note: we are not open weekends).
Please see below for estimated delivery times:
- NSW and QLD Metropolitan customers: Allow 1-3 business days delivery from time of dispatch
- VIC, SA and ACT Metropolitan customers: Allow 2-5 business days delivery from time of dispatch
- WA and NT Metropolitan customers: Allow 5-10 business days delivery from time of dispatch
- TAS Metropolitan customers: Allow 3-7 business days delivery from time of dispatch
- Rural customers: Delivery times may exceed the above guidelines
Please note: delivery times above are a guide only.
We won't sell or disclose your details to anyone. Everything we do, we do openly, honestly and with upmost integrity.
Our web page does not record any information about you other than what is volunteered by you, and your IP address for order security. If you choose to supply us with your email address it will be stored for purposes of supplying you with requested information, improving our content, notifying you of updates to the web page and relevant information. We do not sell or rent any of your details to anyone and you may choose to be removed from our mailing list at any time by following instructions at the bottom of all automated correspondence or by notifying us.
If you supply us with your postal address online you will only receive the information for which you provided us your address. If you supply us with your telephone number(s) online will only receive telephone contact from us with information regarding orders placed online or information requested. We do not partner with any ad server companies trying to sell you anything. From time to time, we may use customer information for new, unanticipated Blenders Online uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
The products, information and recipes found on blendersonline.com.au are not intended to replace professional medical advice or treatment. Our information and products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Please consult your own doctor or healthcare provider to determine the best course of treatment for you. Blenders Online assumes no responsibility for the use or misuse of this website’s material. Your use of this website indicates your agreement to these terms and those published here.